Help

Questions

Delivery, payment, sizing and exchanges for shoes and sandals across Lebanon.

Do you deliver across Lebanon?

Yes — we deliver anywhere in Lebanon. Orders are placed online and delivered to your address.

How do I pay?

Cash on delivery. You pay when your order arrives — no card needed to order.

What sizes do you carry?

All shoes are available in EU 36 to 45. Check the size guide to convert from UK or US.

Can I exchange if the size is wrong?

Yes. We offer exchanges within 30 days — swap for a different size or colour, subject to availability. Shoes must be unworn, in the box, with tags. Exchanges only, no cash refunds.

Which brands do you carry?

On, Nike, Adidas, Birkenstock, and the LOEWE x On collaboration — running, lifestyle, trail and sandals.

How long does delivery take?

Most orders arrive within 2–4 working days across Lebanon. You'll get tracking once it ships.

How can I reach you?

Message us on WhatsApp or email hello@khutwa.com and we'll help you pick a size or colour.